Wellness Lab RX

    Refund & Returns Policy

    TheeInjectorNP LLC dba Wellness Lab

    Last updated: December 2025

    Overview

    Our Refund & Returns Policy outlines the conditions under which refunds or returns may be considered for products or services purchased through our website.

    Due to the nature of medical, wellness, and personalized services, all sales are final unless otherwise stated in writing.

    Services

    Payments made for consultations, memberships, programs, treatments, or services are non-refundable once the service has been rendered or initiated.

    Missed appointments, cancellations outside of stated cancellation windows, or failure to complete required intake steps do not qualify for a refund.

    Products

    If physical products are offered, returns may be considered only if:

    • The item is unused and unopened
    • The request is made within 30 days of purchase
    • The item is returned in its original packaging

    Certain items are non-returnable, including but not limited to:

    • Gift cards
    • Digital or downloadable products
    • Personalized or compounded items
    • Perishable or consumable goods

    Shipping costs are non-refundable.

    Refund Process

    If a refund is approved, it will be issued to the original form of payment within a reasonable processing timeframe. Approved refunds do not include shipping or processing fees.

    No Guarantees

    Results from wellness or medical-related services may vary from person to person. No guarantees of outcomes or results are expressed or implied, and lack of desired results does not constitute grounds for a refund.

    Contact

    Questions regarding this Refund & Returns Policy may be submitted through the website contact form.

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    Request a Consultation

    Wellness Lab RX provides access to physician-guided care through licensed medical professionals. Completing an online assessment does not establish a doctor-patient relationship until you have been evaluated and approved by a qualified provider.

    All treatment decisions, including the use of medications, are made at the discretion of the prescribing clinician based on your medical history, goals, and eligibility. Not all patients will qualify for treatment.

    Results vary and are influenced by factors such as adherence, lifestyle, nutrition, and individual biology. While many patients experience meaningful improvements, outcomes are not guaranteed.

    Medications are prescribed and dispensed through licensed pharmacies, including partners such as Grand Avenue, Optimal Balance, Strive, and Revive. These pharmacies meet regulatory standards for compounding and fulfillment.

    Some content on this site, including testimonials, reflects real patient experiences. Individual results may vary, and testimonials are not intended to represent typical outcomes.

    This platform is intended for informational purposes and should not replace consultation with a licensed healthcare provider.

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