Privacy Policy

I. INTRODUCTION

This Privacy Policy describes how Wellness Lab RX collects and uses Personal Data about you through the use of our platform, and through email, text, and other electronic communications between you and Wellness Lab RX.

By accessing or using the platform, you acknowledge that you have read, understood and agreed to be legally bound by and comply with this Privacy Policy and our Terms and Conditions.

II. INFORMATION WE COLLECT

Information You Provide

• Name, email, phone, address
• Account credentials
• Payment details
• Forms, uploads, communications
• Health & wellness information

Information Collected Automatically

• IP address
• Device + browser
• Usage behavior
• Pages visited
• Time on site

Information from Third Parties

• Payment processors (Stripe, QuickBooks)
• Scheduling tools
• Providers, pharmacies, labs

III. PROTECTED HEALTH INFORMATION

Health-related information may be considered Protected Health Information (PHI) and is handled in accordance with applicable laws.

Wellness Lab RX may act as:

• Platform facilitator
• Business associate to providers

IV. HOW WE USE INFORMATION

We may use information collected about you in the following ways:

• Provide services
• Coordinate care
• Process payments
• Communicate (email, SMS)
• Improve platform
• Security + fraud prevention
• Analytics + performance
• Compliance with law

De-identified data may be used for research, analytics, and improvement.

V. COMMUNICATIONS

By providing your contact information, you consent to receive communications via email and SMS. Platform messaging and chat conversations may be stored for quality and support purposes.

VI. COOKIES & TRACKING

Our platform uses cookies, analytics tools, and pixel tracking to improve functionality and understand traffic patterns.

Users can control cookies via browser settings; however, the platform may not function fully without cookies.

VII. DISCLOSURE OF INFORMATION

We may share information with:

• Licensed providers
• Pharmacies + labs
• Payment processors
• Service providers
• Legal/regulatory authorities

We do NOT sell PHI.

VIII. DATA SECURITY

We have implemented measures designed to reasonably secure your Personal Information through encryption, secure systems, and limited access.

However, no system is 100% secure and transmission risk exists.

IX. DATA RETENTION

We retain data only as long as necessary for providing services, complying with legal obligations, and resolving disputes.

X. USER RIGHTS

You have the right to request:

• Access to your information
• Correction of inaccurate information
• Deletion of your information
• Opt-out of marketing communications

XI. THIRD-PARTY SERVICES

We are not responsible for the content, accuracy, or practices of any external links or third-party services. Users should review their respective privacy policies.

XII. MINORS

Our services are not intended for users under the age of 18.

XIII. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have the following rights under the CCPA:

• Right to know what Personal Information we collect
• Right to delete your Personal Information
• Right to opt-out of the sale of Personal Information
• Right to non-discrimination for exercising your privacy rights

XIV. PAYMENT PROCESSORS

Payments are processed securely through Stripe and QuickBooks. Wellness Lab RX does NOT store full credit card details.

XV. POLICY UPDATES

We reserve the right to change this Privacy Policy at any time. Your continued use of our platform after such amendments will be deemed your acknowledgment and acceptance of these changes.

XVI. CONTACT

If you have any questions or comments about this Privacy Policy, please contact us at:

support@wellnesslab-rx.com

or via the contact form on our website.