Overview
Our Refund & Returns Policy outlines the conditions under which refunds or returns may be considered for products or services purchased through our website.
Due to the nature of medical, wellness, and personalized services, all sales are final unless otherwise stated in writing.
Services
Payments made for consultations, memberships, programs, treatments, or services are non-refundable once the service has been rendered or initiated.
Missed appointments, cancellations outside of stated cancellation windows, or failure to complete required intake steps do not qualify for a refund.
Products
If physical products are offered, returns may be considered only if:
-
The item is unused and unopened
-
The request is made within 30 days of purchase
-
The item is returned in its original packaging
Certain items are non-returnable, including but not limited to:
-
Gift cards
-
Digital or downloadable products
-
Personalized or compounded items
-
Perishable or consumable goods
Shipping costs are non-refundable.
Refund Process
If a refund is approved, it will be issued to the original form of payment within a reasonable processing timeframe. Approved refunds do not include shipping or processing fees.
No Guarantees
Results from wellness or medical-related services may vary from person to person. No guarantees of outcomes or results are expressed or implied, and lack of desired results does not constitute grounds for a refund.
Contact
Questions regarding this Refund & Returns Policy may be submitted through the website contact form.