Introduction
TheeInjectorNP LLC dba Wellness Lab (“Wellness Lab,” “we,” “us,” or “our”) owns and operates the website located at theeinjectornp.com and related digital services, including scheduling tools, forms, patient portals, chat features, and other online platforms (collectively, the “Platform”).
This Privacy Policy describes how we collect, use, disclose, and protect information obtained through your access to and use of the Platform and related services (the “Services”).
By accessing or using the Platform, you acknowledge and agree to this Privacy Policy.
Protected Health Information
When you create an account or use our Services, you may provide personal information such as your name, email address, phone number, mailing address, and payment details. This information is not considered protected health information (“PHI”).
Certain Services may involve the collection of health-related or medical information. To the extent such information is considered PHI under applicable law, it will be handled in compliance with applicable privacy and security regulations. Wellness Lab may act as a business associate to licensed medical providers, laboratories, or pharmacies when applicable.
Information that is not PHI may be used and disclosed as described in this Privacy Policy.
Information We Collect
Information you provide directly
- Name, email address, phone number, and mailing address
- Account credentials
- Payment and transaction information
- Uploaded forms, documents, images, and communications
- Health and wellness information you voluntarily provide
- Information collected automatically
- IP address and device identifiers
- Browser type, operating system, and usage data
- Pages visited, time spent, and referral sources
- Approximate geographic location
- Information from third parties
- Payment processors
- Scheduling and communication platforms
- Analytics and marketing providers
Use of Information
We use information to:
- Provide and manage Services
- Process payments and transactions
- Communicate with users
- Improve functionality and user experience
- Comply with legal obligations
- Conduct internal analytics and quality improvement
- De-identified and aggregated data may be used for operational, educational, or research purposes.
Communications & Chat Conversations
We may store and review communications, including chat conversations, for customer support, training, quality assurance, and service improvement. Access is restricted to authorized personnel only.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Platform, analyze performance, and support marketing efforts. You may manage cookie preferences through your browser settings.
Disclosure of Information
We may share information with:
- Service providers supporting operations and payments
- Licensed providers, laboratories, or pharmacies as required
- Legal or regulatory authorities as required by law
We do not sell protected health information.
Your Rights and Choices
You may request access, correction, or deletion of certain personal information, subject to legal requirements. You may opt out of marketing communications at any time.
Data Retention
Information is retained only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised “Last updated” date.
Contact
Questions regarding this Privacy Policy may be submitted through the website contact form.